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Chhattisgarh News
Chhattisgarh’s public hearing system draws attention of Madhya Pradesh

RAIPUR: Chhattisgarh is the first and only state in the country, where hearing of public problems and their disposal is being done through video conferencing system, under the leadership of chief minister Raman Singh. This hi-tech system of the state has drawn the attention of its neighbour and former state Madhya Pradesh.

Additional secretary, Madhya Pradesh government, Public Grievances Redressal Department, Tabassum Zaidi and under secretary Padma Lokhande on Monday perused the hearing of applicants under this system at Raipur. These officers are on a four-day study tour for the perusal of different online services being provided by Chhattisgarh government to common people by using information technology. Today was the third day of their tour.

On the first two days, these officers have reviewed computerisation of public distribution system, computerisation of land records and Gram Suraj under the Bhuinya programme of revenue department and process of computerisation and disposal of Jandarshan applications at the National Informatics Centre, Raipur.

On Monday, officers of Public Grievances Redressal Department, in the presence of the study team, held hearing of different issues of applicants present at NICs in different districts. In-charge officer of Public Grievances Redressal Cell, KM Agrawal told the officers of Madhya Pradesh that public hearing through video conferencing has been done on each government working day. Date and time for this programme has been decided for different districts. Applicants on the appointed date reach the video conferencing hall of NIC located at collectorate and discuss their problems with the officers in Raipur.

The visiting officers of Madhya Pradesh government will also see the working system of the toll free number Nidan 1100 established for the solution of sanitation and drinking water problems of municipal corporations, health service toll free number 104 set up for providing free medical advice to citizens and the toll free number 1912 set up for disposal of electricity problems. On Tuesday, they will peruse different proforma and other records of Public Grievances Redressal Department office at Mantralaya Raipur.